UPS lets you change a delivery in some cases, but not always, and not always for free. A recipient can shift a package to a new address, a later day, or a nearby Access Point. Only the original shipper can fix a genuinely wrong address.
This guide covers how to change delivery address UPS actually allows. It splits what a recipient can do alone from what needs the shipper. It also covers which options are free, which cost money, and the cutoff that decides whether any of it still works.
UPS My Choice: free versus Premium
UPS My Choice comes in two tiers. The free tier already does more than most people expect. Every member gets delivery alerts and proof of delivery photos.
Free members can also tell a driver where to leave a package. They can authorize a neighbor to accept it too. None of that costs anything.
The paid changes are where a free membership starts charging per request. UPS lists exact current pricing on its own change a delivery page. The table below reflects that pricing.
| Change | Basic (free) fee | Premium, $19.99 a year |
|---|---|---|
| Deliver on another day | $9.99 | Included |
| Deliver to another address | $14.99 | Included |
| Deliver to a UPS Access Point | $5.99, free with a standing preference | Included |
| Confirmed 2 hour delivery window | $14.99 | Two free per year, then a fee |
How to change delivery address UPS the free way
Every My Choice member can hold a package at a UPS Access Point for up to 7 calendar days. A UPS Store offers the same 7 day window. A UPS Customer Center holds one for 5 business days instead.
Set a standing Access Point preference in your account, and UPS reroutes every eligible package there automatically. That costs nothing. Without the preference, sending one package to an Access Point after the fact costs $5.99 on the free tier.
Premium members never pay that $5.99 fee. Leaving instructions for the driver is also free at every tier. A note about a side door or a neighbor covers most simple requests.
Paying to change delivery address UPS charges for
Free members pay $14.99 to redirect a package to a new address entirely. A transportation charge can apply on top of that if the new address sits outside the original delivery area. Free members pay $9.99 to push delivery to a later day.
A confirmed 2 hour window costs $14.99 on the free tier. Premium membership costs $19.99 a year. It folds every one of those changes into one flat price, plus two free confirmed windows.
Someone who redirects even two packages a year usually breaks even on Premium. None of these options are guaranteed on every package though. A shipper can restrict delivery changes entirely on high value shipments.
What only the shipper can do
A recipient cannot fix a genuinely wrong address. A typo in the street name is a shipper problem. So is a package addressed to the wrong city entirely.
That correction belongs to the shipper, using UPS Delivery Intercept before the package is delivered. Intercept gives the shipper four options. They can return the package, send it to a new address, reschedule delivery, or hold it for will call pickup.
UPS only charges once an intercept request actually goes through. If My Choice offers no delivery options at all, the shipper has usually restricted the shipment. Contacting the sender directly is the only path left then.
There is one narrow exception worth knowing. After a failed delivery attempt, the tracking page sometimes shows a Correct My Address link. That lets you fix a missing apartment number or a wrong zip code yourself.
The option only appears after an unsuccessful attempt, and only for small fixes. If it is missing from your tracking page, UPS says to contact the sender instead.
Timing cutoffs that decide whether any of this works
Every delivery change has to happen before the driver actually attempts the delivery. Once a package shows out for delivery, the route has already started. UPS generally will not pull it back for a redirect at that point.
Confirmed delivery windows carry their own cutoff. You can request one starting 2 days before the scheduled delivery date. The window stays open until the morning of the delivery itself.
Waiting until the last minute is the most common reason a redirect fails. Submit any change as soon as you see the shipment on your dashboard. Do not wait until it clears the local facility.
Delivery instructions versus a true reroute
Leaving delivery instructions is not the same as a true reroute. Instructions just tell the driver where to place a package at the same address, like a porch or a side door.
A true reroute sends the shipment somewhere else entirely. That includes a different UPS Access Point, set before the driver ever gets there. Confusing the two is a common reason people think they redirected a package when they only left a note.
Where to make the change
Every option here starts from the same place. Log in to the UPS official change delivery page and select Change My Delivery from your tracking page. Guests can request a one time passcode by email instead.
Signing up for UPS My Choice is free. It takes a few minutes if you do not already have an account.
Still deciding whether a package will even arrive before you need it? Our tool for estimating your delivery window is a faster starting point than guessing from the tracking page.
For the pickup side of the process, see our guide to how a UPS Access Point pickup actually works. Shipping a package yourself instead? Our walkthrough on getting a package ready to ship with UPS covers labels and drop off.
Our guide to how late a UPS driver typically runs is useful once your redirected package is out for delivery. FedEx recipients face a similar set of choices, just structured differently.
See our companion guide on how to change delivery address FedEx recipients actually get offered for that carrier’s version.
The bottom line
Recipients have real power to change delivery address UPS offers through My Choice. That ranges from free driver instructions to paid reroutes and confirmed windows. A genuinely wrong address still needs the shipper, since only they can request a Delivery Intercept.
Act before the driver starts the route. Check your tracking page for a Correct My Address link if the problem is small. For anything bigger, My Choice or a call to the sender covers nearly every situation.
